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we’re here to assist you monday – friday, 9:00am – 5:30pm et.
Our online store remains fully operational and we are still accepting warranty claims. Please note that our customer service wait times are running longer than usual during this ever-changing time.
We are experiencing delays as we work to keep our warehouse team safe, and orders are currently taking up to 10 days to leave our warehouse from the time of ordering.
order status terms
Pending — Order received (unpaid)
Processing — Payment received (paid) and stock has been held; order is awaiting fulfillment at the warehouse.
Completed — Order fulfilled and complete – shipment tracking included.
Canceled — Canceled by our CS team or by the customer.