ALL PRO SALES ARE FINAL IN EUROPE
Purchases limited to €2000 per year
How do I become a NEMO Pro?
The NEMO Equipment Pro Program is a program exclusively for qualified industry professionals. Membership is not guaranteed and NEMO reserves the right to suspend memberships at any time.
How long does my Pro Membership last?
You will need to reapply each year to continue your membership.
How do I know when my application has been processed for the Pro Program?
Upon submission of your application you will receive an automated confirmation email. Our team will review your application and you will receive an email with a decision as soon as possible. During busy times of the year application decisions may not be approved instantly, but we will work hard to make decisions in a timely manner.
Can I purchase a gift for someone with my Pro account?
Your pro account is only for you, and is meant to outfit you for the work that you do. Please do not purchase gifts or buy gear for others; violations to this rule will result in the immediate shut down of your pro account with no option to re-apply. If someone admires your NEMO gear (clients, friends or family), please refer them to our website or stores where NEMO is sold. Promotions that will be exceptions to this rule will be clearly identified.
Does the NEMO Adventure Forever Guarantee™ apply to Pro purchases?
As a member of the NEMO Equipment pro program we know that you rely on your gear for your livelihood, often logging hundreds of hours of use in the great outdoors each year. We pick our materials and construction techniques to ensure gear will last, but due to accelerated use in harsh environments we may classify certain issues as normal wear and tear that won’t qualify for warranty coverage. If this is the case we will offer repair solutions when possible.
Does the NEMO return policy apply towards Pro purchases?
We do NOT accept returns on any Pro sale purchase. We will make exceptions in the event that the NEMO team sent the incorrect product(s) during the fulfillment process.
Can I have the tax removed from my order?
In the instance you work for an association that provides you with tax exempt paperwork, you CANNOT have tax removed from your order(s) placed online on our pro-store as we don't have a way to parse out what orders can be covered under your work or not.
How much does shipping cost?
Pro customers are not eligible for free shipping, unless stated in a promotion. The shipping charges are €7.5 to all eligible countries.
Other questions? Contact us and we’ll be happy to help you out.